This website is operated by U C Health Marketing Sdn Bhd, trading as Dr Kiseki®, company registration number 200701006207 (764208-X).
Registered / business address: B-7-1, Plaza Ativo, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia.
Email: admin@drkiseki.com
Telephone: 03-2733 3669
These Terms & Conditions apply to purchases made through our website. Please read them together with our Return & Refund Policy, Delivery Policy and Privacy Policy before placing an order.
Product Information
Please refer to the relevant product description and quotation for the model, accessories, package contents and services included in your purchase.
Product images are for illustration. Any material differences or substitutions will be communicated before you confirm your purchase.
Orders and Confirmation
Please ensure your contact, delivery and order details are correct.
Orders are subject to payment verification and stock availability. Your order is confirmed when we issue an order confirmation or sales confirmation.
If we cannot fulfil your order, we will contact you to discuss an alternative or arrange a refund of the amount paid for the unavailable items.
Prices and Payment
All prices are stated in Malaysian Ringgit (MYR). Applicable delivery charges, taxes and other charges will be disclosed before payment.
Accepted payment methods: bank transfer, credit card and cash.
Where instalment payments are offered, eligibility and payment schedules are subject to the relevant bank or payment provider's terms. Any applicable charges will be disclosed before purchase.
Delivery
Delivery arrangements, charges and estimated timelines are explained in our Delivery Policy and your order confirmation.
Order Cancellation
To request cancellation before dispatch, contact us as soon as possible with your order number.
We will confirm whether the order can be stopped and disclose any applicable cancellation terms before proceeding. If the order has already been dispatched or delivered, please refer to our Return & Refund Policy.
Returns and Refunds
Eligible purchases are covered by our 15-Day Return Policy, subject to the conditions, deductions and procedures stated in our Return & Refund Policy. Please read that policy before purchasing.
Warranty and After-Sales Support
Warranty period: 2 years for the main device and 1 year for accessories, against manufacturer defects (except electrode pads).
Coverage, accessory warranty, exclusions and service arrangements are set out in the product handbook.
For assistance, contact our Customer Care Team with your proof of purchase, device serial number and a description of the issue.
Your warranty operates in addition to rights available under applicable law.
Safe and Appropriate Use
Use Dr Kiseki® only in accordance with its instructions, intended purpose, warnings and precautions.
Consult a qualified healthcare professional where appropriate, particularly if you have a medical condition or concerns about suitability.
Website information does not replace individual medical advice. Experiences and results vary; testimonials do not guarantee the same outcome for every user. Do not discontinue prescribed treatment without consulting your treating healthcare professional.
Website Content
Website text, images, logos and other materials belong to us or their respective owners. Permission is required for reproduction or commercial use, except where permitted by law.
Privacy
Personal information is handled as described in our Privacy Policy.
Customer Concerns
If you have a concern about your order, delivery or product, contact us at admin@drkiseki.com with your order details so we can assist.
Applicable Law and Consumer Rights
These terms are governed by Malaysian law.
Nothing in these terms excludes, restricts or replaces consumer rights or remedies that cannot lawfully be excluded.
Changes to These Terms
We may update these terms from time to time. The version provided when your order was confirmed applies to that purchase unless otherwise agreed or required by law.