Who We Are
U C Health Marketing Sdn Bhd, trading as Dr Kiseki®, is responsible for the personal information described in this notice.
For privacy enquiries or requests, contact:
Email: admin@drkiseki.com
Telephone: 03-2733 3669
Address: B-7-1, Plaza Ativo, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia.
Information We Collect
Depending on your interactions with us, we may collect:
- Name, telephone number, email and delivery / billing address;
- Order, payment confirmation, delivery and warranty records;
- Enquiries, appointment details and customer service communications;
- Device and website usage information collected through cookies and analytics tools; and
- Health or suitability information you choose to provide when requesting assistance.
How We Obtain Information
We obtain information directly from you through orders, forms, appointments, enquiries and communications, and automatically through your use of our website.
Why We Use Information
We use relevant information to:
- Respond to enquiries and arrange appointments;
- Process orders and verify payments;
- Arrange delivery, setup and customer support;
- Manage warranties, returns and refunds;
- Maintain transaction records and meet legal obligations;
- Protect against fraud and resolve disputes; and
- Send marketing communications where you have agreed to receive them.
Where we collect sensitive health information, we will obtain explicit consent unless another lawful basis applies. Please provide another person's information only where you are authorised to do so.
Required and Optional Information
Information marked as required is needed to fulfil the relevant request. Without necessary contact, payment or delivery details, we may be unable to process your order or provide the requested service.
Marketing consent is optional. You may decline it without affecting your purchase.
Who May Receive Information
Where necessary for the purposes above, we may disclose relevant information to:
- Banks and payment providers;
- Couriers and delivery or installation providers;
- Website, hosting, communications and customer management providers;
- Authorised warranty and service providers;
- Professional advisers; and
- Authorities where disclosure is legally required.
Overseas Processing
Some service providers may process information outside Malaysia. Where applicable, we will take the steps required by Malaysian data protection law for such transfers.
Cookies
Our website uses analytics and advertising cookies, including Google Analytics, Google Ads and the Meta (Facebook) Pixel.
You can manage cookies through your browser. Disabling certain cookies may affect website functions.
Security and Retention
We take reasonable organisational and technical measures to protect personal information.
We retain information only for as long as necessary for the stated purposes, applicable recordkeeping requirements and resolving claims, then securely delete or anonymise it.
Your Choices and Requests
Subject to applicable law, you may request access to or correction of your personal information, withdraw consent, or ask us to stop direct marketing.
Contact admin@drkiseki.com. We may need to verify your identity before responding.
Withdrawing consent may affect services that depend on the information concerned. We will explain any relevant consequences.
Updates
We may update this notice to reflect changes in our operations or legal requirements. The latest version and effective date will be displayed on this page.